Terms of Service

Guest Terms and Conditions - Platinum Suites

1. Booking and Payment

1.1. Guests must be at least 18 years old to make a reservation.

1.2. Full payment is required at the time of booking unless otherwise agreed upon.

1.3. A security deposit of $200 is required before check-in. This deposit will be refunded within 72 hours after check-out, provided there are no damages or violations of these terms.

1.4. Cancellations and refunds are subject to the cancellation policy stated at the time of booking.

2. Check-in and Check-out

2.1. Check-in time is from 3pm and check-out time is between 10am and 11am.

2.2. Early check-in and late check-out may be available upon request and subject to availability.

2.3. Failure to check out on time without prior consent will result in additional charges of $50 per hour or part there-of. This is due to the significant impact on cleaning schedules and subsequently affects the next Guest’s check-in times.

3. House Rules

3.1. No smoking is allowed inside the property, balcony or common areas within the building. If smoke is detected an extra deep cleaning fee of $200 will apply.

3.2. No pets are allowed.

3.3. STRICTLY no parties or events are permitted. We have a noise alarm installed at the property to monitor this and have a zero tolerance policy in place. If security is needed to be called out due to excessive noise, a fee of $180 will be incurred, and will result in immediate termination of the stay without a refund.

3.4. Quiet hours are from 10pm to 8am.

3.5. Guests must respect neighbors and keep noise levels to a minimum.

4. Guest Responsibilities

4.1. Guests are responsible for keeping the property clean and in good condition during their stay.

4.2. Any damages or missing items must be reported immediately. Guests will be charged for damages beyond normal wear and tear.

4.3. Guests must not exceed the maximum occupancy limit for the property or have unauthorised guests in the property.

4.4. Guests are required to verify their identity with a valid government-issued ID before check-in. Failure to provide identification may result in cancellation of the booking without a refund.

4.5. Guests must ensure all keys, access cards, and remote controls are returned upon check-out. If keys are lost, guests will be charged a fee of $200 for key replacement and lock changes if necessary.

4.6 Guests must remove their vehicle from the allocated parking bay within the designated check out time. Failure to do so will result in vehicle being towed at the guests expense.

5. Safety and Security

(5.0  DOCKLANDS PROPERTY ONLY) - Guests MUST NOT OPEN any of the louvre windows on the property for any reason. This is per the Owners Corporation rules, due to a safety issue with the current windows. Penalties apply.

5.1. Guests should ensure all doors and windows are locked when leaving the property.

5.2. The host is not responsible for lost, stolen, or damaged personal belongings.

5.3. Any safety hazards or maintenance issues must be reported promptly.

6. Liability and Indemnity

6.1. Guests stay at their own risk, and the host is not liable for accidents, injuries, or illnesses that occur during the stay.

6.2. Guests agree to indemnify the host against any claims, liabilities, damages, or expenses resulting from their stay.

7. Violation of Terms

7.1. Any violation of these terms may result in immediate termination of the stay without a refund.

7.2. The host reserves the right to remove any guest who fails to comply with these terms.

By completing the booking, guests agree to abide by these terms and conditions.