Privacy Policy
Privacy Policy – Short Term Rental Direct Booking Website
Effective Date: 21/04/2026
Business Name: Platinum Suites
Contact Email: hostassist@gpwn.com
Location: Victoria, Australia
Introduction
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you use our website, make a booking, or interact with us. By using our website or services, you agree to this Privacy Policy.
What Information We Collect
We may collect the following types of personal information:
Personal Details
Full name
Email address
Phone number
Residential address
Government identification (where required for verification or security)
Booking Information
Stay dates and property details
Number and identity of guests
Special requests and preferences
Communication history
Payment Information
Payment details (processed securely via third-party providers)
Billing address
Technical Data
IP address
Device and browser type
Website usage data (via cookies and analytics tools)
How We Collect Information
We collect your information when you:
Make a direct booking through our website
Book through third-party platforms including Airbnb, Booking.com, Agoda, and Stayz / Vrbo
Complete guest verification processes via Truvi
Contact us via email, phone, or forms
Browse or interact with our website
How We Use Your Information
We use your personal information to:
Process and manage bookings
Communicate with you before, during, and after your stay
Verify your identity and assess booking risk
Provide customer support
Facilitate secure payments
Improve our services, systems, and guest experience
Comply with legal and regulatory obligations We may also send marketing communications where permitted by law or with your consent. You may opt out at any time.
Platforms and Third-Party Services
We use trusted third-party platforms to operate our business efficiently. Your information may be processed by:
Guesty for booking management, guest communication, and operational automation
Stripe for secure payment processing
Truvi for identity verification and risk management
Booking platforms such as Airbnb, Booking.com, Agoda, and Vrbo
These providers may collect, store, and process your data in accordance with their own privacy policies.
Disclosure of Personal Information
We do not sell or rent your personal information.
We may disclose your information to:
Service providers (cleaners, maintenance, property managers) where necessary
Payment processors and booking platforms
IT and software providers supporting our operations
Legal, regulatory, or government authorities where required by law
International Data Transfers
Some of our third-party providers (including Stripe, Guesty, and booking platforms) may store or process your data overseas. By using our services, you acknowledge and consent to the transfer of your information outside Australia. We take reasonable steps to ensure your data is handled securely and in accordance with Australian privacy standards.
Data Security
We take reasonable technical and organisational measures to protect your personal information, including:
Secure payment gateways
Encrypted systems where applicable
Restricted staff access
Use of reputable third-party platforms However, no system is completely secure, and we cannot guarantee absolute security.
Cookies and Website Tracking
Our website uses cookies and similar technologies to:
Improve website functionality
Analyse traffic and usage
Enhance your browsing experience You can disable cookies through your browser settings, though this may affect website functionality.
Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Meet legal, tax, and regulatory requirements
Resolve disputes and enforce agreements
Your Rights
Under Australian law, you have the right to:
Request access to your personal information
Request correction of inaccurate or incomplete data
Make a complaint regarding how your data is handled Requests can be made using the contact details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website.
Contact Us
For any privacy-related questions or requests:
Email: hostassist@gpwn.com
Business Name: Platinum Suites
Phone: 03 4026 0640